About Me
Global Customer Success expert: driving client success through strategic guidance, platform optimization, and strong relationships. Focused on efficiency, engagement, and growth.
Global Customer Success expert: driving client success through strategic guidance, platform optimization, and strong relationships. Focused on efficiency, engagement, and growth.
Customer Success Manager
Giftpack 2023 - 2025
I help clients worldwide optimize our Business Intelligence Platform for seamless gift automation and stakeholder engagement. Partnering with HR, Marketing, and SDR teams, I provide strategic guidance on onboarding, employee recognition, client retention, and sales enablement. Passionate about building lasting relationships, I drive satisfaction, efficiency, and growth while shaping the future of automated gifting.
Customer Success Manager
Giftpack 2023 - 2025
I help clients worldwide optimize our Business Intelligence Platform for seamless gift automation and stakeholder engagement. Partnering with HR, Marketing, and SDR teams, I provide strategic guidance on onboarding, employee recognition, client retention, and sales enablement. Passionate about building lasting relationships, I drive satisfaction, efficiency, and growth while shaping the future of automated gifting.
Global Contracts Manager
SwetSpot LLC 2023 - 2025
Managed procurement contracts for U.S. government agencies, ensuring compliance, efficiency, and seamless fulfillment. Coordinated operations across global teams to optimize contract execution and delivery.
Global Contracts Manager
SwetSpot LLC 2023 - 2025
Managed procurement contracts for U.S. government agencies, ensuring compliance, efficiency, and seamless fulfillment. Coordinated operations across global teams to optimize contract execution and delivery.
Homeroom Teacher
American STEM Education 2022-2023
Designed and led a successful summer camp within my first month. Created and implemented a comprehensive Senior Kinder Library program with original content and materials. Developed curricula for math, social studies, writing, phonics, and language arts, aligning with U.S. educational standards.
Homeroom Teacher
American STEM Education 2022-2023
Designed and led a successful summer camp within my first month. Created and implemented a comprehensive Senior Kinder Library program with original content and materials. Developed curricula for math, social studies, writing, phonics, and language arts, aligning with U.S. educational standards.
Digital Marketing Strategist
Compass Greensboro 2021-2022
As a Social Media and Marketing Strategist, I successfully raised $15,000 for quarterly fundraising initiatives in Q4 2021. Additionally, within 90 days, I expanded the organization's reach online through social media by 48%, and increased engagement with content by 98%. I created a framework for Compass Greensboro to continue to grow and ensure brand and message continuity.
Digital Marketing Strategist
Compass Greensboro 2021-2022
As a Social Media and Marketing Strategist, I successfully raised $15,000 for quarterly fundraising initiatives in Q4 2021. Additionally, within 90 days, I expanded the organization's reach online through social media by 48%, and increased engagement with content by 98%. I created a framework for Compass Greensboro to continue to grow and ensure brand and message continuity.
Lead Instructor
Lykeion Language Forum 2017-2022
Taught English to 350–400 students per quarter, focusing on speaking and writing. Developed pandemic preparedness plans for seamless in-person, online, and hybrid learning. Digitized teaching and testing processes, streamlined operations, and supported career growth for eight employees. Led content creation for writing and immersion programs across three campuses and organized quarterly assessments.
Lead Instructor
Lykeion Language Forum 2017-2022
Taught English to 350–400 students per quarter, focusing on speaking and writing. Developed pandemic preparedness plans for seamless in-person, online, and hybrid learning. Digitized teaching and testing processes, streamlined operations, and supported career growth for eight employees. Led content creation for writing and immersion programs across three campuses and organized quarterly assessments.
