The "2025 Customer Success Confidence Index" report highlights the confidence of Customer Success (CS) professionals in driving revenue, reducing churn, and retaining customers amid macroeconomic challenges. Over 80% of respondents feel confident in their ability to generate more expansion revenue and reduce churn in 2025. However, many emphasize the need for measurable metrics to showcase the ROI of CS efforts, especially as SaaS faces significant disruption.

For more insights, read the full report here.